Returns Info
If you aren't happy with your item(s) for any reason, here's what to do:
All goods come with a 30-day satisfaction guarantee.
To get started, get in contact with us via our Contact Us page or call us on 01708 691 123. If you aren't happy with your purchase, we can organise for you to return it to us within 30 days of receipt of your order and we will issue you a refund or replacement. Returns conditions to be aware of:
Goods must be unused.
Goods must be in their original condition & packaging.
Goods must be received back at our office within 30 days from the day you received your order.
You must include the returns slip that we will email you to print out.
You will have to bear the direct cost of returning the goods.
If we suspect that the goods have been used or any of the above conditions are not met, we reserve the right to return the goods without notice.
In any event, you will not incur any fees because of the reimbursement.
Faulty / Damaged Goods
Faulty goods will be replaced or refunded (whichever you prefer) within three months from receipt, and we will issue you a pre-paid postage label to return to us at no cost to you. If the item(s) is over 2KG in weight we will arrange a courier collection. Refunds and replacements are issued within 7 days from receipt of your return. If the product develops a fault after three months and within the warranty period it can be returned to us for repair or replacement under the warranty.
Booking an electrician
Until you've received all your items and you are happy with them, please do not book an electrician as we cannot be held responsible for any losses caused by delayed delivery or pre-booked electrical installers. We are unable to reimburse any professional fees incurred in replacing or refunding any faulty light fittings.
Any issues or queries can be directed to us at our Contact Us page or call us on 01708 691 123 and one of our friendly staff will be happy to talk to you. We typically respond to emails within 24hrs, Mon-Fri. Lines are open between Mon-Fri 9am-5pm.
Any issues or queries can be directed to us at our Contact Us page or call us on 01708 691 123 and one of our friendly staff will be happy to talk to you. We typically respond to emails within 24hrs, Mon-Fri. Lines are open between Mon-Fri 9am-5pm.
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